Frequently Asked Questions
Everything you need to know about finding your wig, placing an order and caring for your hair. Can't find your answer? We're happy to help.
SHOPPING & PRODUCTS
What's the difference between Classic Fiber, Futura Fiber and Human Hair?
Classic Fiber is our budget-friendly synthetic option. Futura Fiber is a softer, heat-friendly synthetic option, while Human Hair offers the most natural movement and styling flexibility. For a full comparison, visit our Hair Fiber Guide.
Can I use heat on synthetic wigs?
Only if the product is labeled heat-safe. Compatible Classic Fiber styles may tolerate up to approximately 160°C, and compatible Futura Fiber styles around 180–200°C. Always check the product details, start with low heat and test a small section first. Let Futura Fiber cool completely to set the style.
How do I choose the right length and density?
Curly and wavy wigs often look shorter than straight wigs at the same listed length. Density describes fullness: 150% is generally lighter, 180% fuller, and 200% or more more voluminous. Actual fullness varies by texture and construction.
LACE & FIT
What's the difference between 13×4, 13×6, 5×5 and 360 lace?
13×4 and 13×6 lace fronts offer a natural-looking front hairline, with 13×6 providing a deeper parting area. A 5×5 closure has a smaller lace area and can be easier to manage. 360 lace surrounds the perimeter for additional styling options, depending on the cap.
What's the difference between HD and Transparent Lace?
HD Lace is typically finer and designed to blend discreetly with the skin, but requires gentler handling. Transparent Lace is a light-colored lace that may need tinting for your skin tone. Check each listing for its specific lace type.
Are your wigs glueless? How do I find my cap size?
Some styles are designed for glueless wear, while others may need adhesive or additional securing. Check the individual listing. Measure your head circumference and compare it with the cap details; adjustable straps can help fine-tune the fit.
ORDERS & DELIVERY
Can I order a different length, color, lace or style?
Absolutely. We can check custom options, including length, color, texture, lace and cap construction. Message us before ordering and we'll confirm availability, pricing and timing.
What if the wig I want is out of stock?
Send us the style or product link. We can check whether it can be reordered or made for you. Most confirmed preorders take approximately 2–3 weeks, depending on production and availability.
Do you ship to Canada and the United States?
Yes. Standard shipping is free to Canada and the United States, with no minimum purchase. Estimated delivery after dispatch is 3–5 business days in Canada and 4–8 business days in the US. See Shipping & Delivery for details.
RETURNS & CARE
Can I return my wig?
Eligible online orders may be returned within 14 days of delivery. Wigs must be unused, with uncut lace and original packaging. For eligible non-defect returns, a CAD $7 return shipping fee is deducted from the refund. Please read our Return & Refund Policy for the full conditions and instructions.
How should I care for my wig?
Detangle gently from the ends upward, minimize friction and store your wig clean and dry. Human Hair and synthetic fibers need different care routines. See our Wig Care Guide for washing, styling and lace-care tips.